Terms and conditions

1. Acceptance of terms

By accessing or using AI Draftsman (the "Service") you agree to be bound by these terms and by our privacy policy (/privacy-policy). If you do not agree, you must not use the Service.

Consultancy Outfit Limited ("we", "us", "our") may update these terms as described below.

2. Description of the Service

AI Draftsman is a workspace in which a business can build, configure and run AI agents: knowledge bases the agents draw on, chat and a playground for working with them, a portal through which the business's own customers can use them, tools for customers and leads, reporting, an audit trail, and API keys for reaching the same agents programmatically.

The Service is provided as-is and its features change over time. We may add, alter or withdraw features; where a change removes something you rely on, we will give you reasonable notice.

3. Eligibility and workspace registration

The Service is for businesses. Whoever creates a workspace does so on behalf of a company and warrants that they are authorised to bind it to these terms, including to the fees.

Workspace owners add their own staff, and each member holds an individual account. You must be at least 16 to hold one.

The information you give us when a workspace is set up must be accurate and kept up to date. We verify business details and may ask for documents; a workspace stays inactive until that check is complete.

You are responsible for your credentials, for the second factor on your account, and for everything done under it. Tell us immediately at info@aidraftsman.ai if you suspect unauthorised access, and revoke the affected API keys.

4. Your obligations and acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or in breach of any applicable regulation.
• Submit prompts or content that is harmful, abusive, discriminatory or sexually explicit.
• Attempt to reverse-engineer, scrape or reproduce the models or the platform, or extract platform data at scale.
• Circumvent authentication, rate limits, spend caps or any other security or billing control.
• Share an API key outside your business, or use one to give a third party access you have not licensed.
• Use the Service to build a competing product without our express written consent.
• Impersonate any person or organisation, or misrepresent your affiliation — including by configuring an agent to present itself as a person.
• Upload malware or any code designed to disrupt or damage systems.

5. Consequences of breach

We may suspend or terminate a workspace, or an individual account, that breaches the obligations above — without prior notice where the breach is serious or ongoing. Where we can safely give notice and an opportunity to put it right, we will.

Suspension does not end your obligation to pay for usage already incurred.

6. Intellectual property

The platform software, its design, our trademarks and the content we provide remain the exclusive property of Consultancy Outfit Limited. Nothing in these terms transfers any of it to you.

You retain ownership of what your workspace creates and submits — your agent configurations, your documents, your customer and lead records, your conversations ("your content"). By submitting it you grant us a non-exclusive, worldwide, royalty-free licence to store, process and display it for the sole purpose of operating the Service for you.

Model outputs are subject to the terms of the provider that generated them. We make no ownership claim over them.

7. Your content, and other people in it

Your workspace will hold data about people who are not our users — your customers, your leads, the people named in the documents you upload. You are the controller of those records.

You warrant that you have a lawful basis for putting that data into the Service, that you have told the people concerned what they are entitled to be told, and that you will honour their rights over it. We process it on your instructions, and our privacy policy sets out that division.

8. AI outputs

Model outputs are generated by third-party models and may be inaccurate, incomplete or inappropriate. We do not warrant their accuracy, reliability or fitness for any purpose.

You are solely responsible for how you use them, including any decision made on the strength of one and anything an agent of yours says to your own customers. Do not rely on model output for medical, legal, financial or safety-critical decisions without independent expert review.

9. Third-party services and model providers

The Service integrates with third-party model providers and with other services you may choose to connect. Your use of those is additionally governed by each provider's own terms and acceptable use policies.

We are not responsible for the availability, accuracy or conduct of a third-party provider. Where a provider becomes unavailable we will do what we reasonably can to offer an alternative.

10. Fees, credits and billing

The Service is sold on a plan, and what your agents consume is metered in credits against it. Current plan prices and credit rates are shown in the portal before you commit to them.

Chargeable work runs on your workspace credits. When they run out, a daily free allowance is used; once that is spent too, chargeable work stops rather than continuing to bill, until the allowance resets the next day or you top up. Topping up is your decision.

Fees are payable in advance for the plan period and in arrears for usage. We may introduce or change fees on 30 days' notice. All fees are non-refundable unless applicable law requires otherwise or we said so at the time of purchase.

Usage already incurred is payable even if you cancel, close the workspace or are suspended before the invoice arrives.

11. Termination

A workspace owner can close their workspace at any time from the Delete account page (/delete-account), which sets out in full what is deleted and what is kept. Closing it ends access for every member immediately, revokes every API key and cancels your subscription at the end of the period you have paid for. Your data is deleted within 30 days and backups are cleared within 90.

We may suspend or terminate your access immediately if you breach these terms, engage in fraudulent activity, fail to pay, or if we are required to by law.

On termination your right to use the Service ends. We keep billing, tax and minimal security records for as long as the law requires, as our privacy policy describes.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CONSULTANCY OUTFIT LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, REVENUE, PROFITS OR BUSINESS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF £100 AND THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

14. Governing law and disputes

These terms are governed by the laws of England and Wales, and any dispute arising from them or from your use of the Service is subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these terms

We may revise these terms. We will tell you about a material change by email or by a notice in the portal at least 14 days before it takes effect. Continuing to use the Service after the effective date means you accept the revised terms; if you do not accept them, stop using the Service and close your workspace.

16. Contact

Questions about these terms: email info@aidraftsman.ai. We are Consultancy Outfit Limited, registered in England and Wales.