Delete your account

1. Who this applies to

AI Draftsman is a workspace tool for businesses. A workspace belongs to the company that owns it rather than to any one person, and accounts are created by a workspace owner or administrator inviting someone into it.

That makes two different requests possible, and it is worth knowing which one you are making. Deleting YOUR ACCOUNT removes you and what is yours alone; the workspace and its records carry on without you. Closing the WORKSPACE ends it for everybody in it. Only the owner can do the second.

2. How to request deletion

In the mobile app, open your account settings and choose Delete account. The app asks you to confirm, and the request is raised against the account you are signed in as.

Or write to info@aidraftsman.ai from the address your account uses, with the subject "Account deletion request". Sending it from the registered address is how we confirm the request is genuinely yours, and it is the route to use if you can no longer sign in.

To close an entire workspace, the owner should write to info@aidraftsman.ai from their own registered address with the subject "Workspace deletion request".

3. What is deleted with your account

Once a request is verified, the following are permanently removed:

• Your profile — your name, email address and profile photo
• Your sign-in credentials, including your password and your two-factor authenticator enrolment
• Your membership of the workspace, with your role and permissions
• Chat conversations you started, and the messages and attachments in them
• Support tickets you raised, with any replies and attachments you added
• Notifications addressed to you

4. What is deleted when a workspace is closed

Closing a workspace is the larger request. Access ends immediately for every member, every API key is revoked so integrations stop working, the subscription is cancelled, and agents stop answering — including any embedded on your own sites or serving your customers. Then the following are removed:

• Every member account in the workspace
• Agents and their configuration, versions and evaluation history
• Knowledge bases and every document uploaded to them
• Chat conversations, playground runs, and their attachments
• Customers, leads and lead criteria
• Support tickets, with their replies and attachments
• Branding, custom domains and API keys

5. What stays, and why

Some records are not yours alone to remove, and some we are required to keep.

• Workspace data — customers, leads, agents, knowledge bases, API keys and reports belong to the business that owns the workspace, not to an individual member. Deleting your own account does not delete them; closing the workspace does.
• Billing and usage records — invoices, credit transactions and consumption figures are kept to meet accounting and tax obligations.
• Security records — a minimal record of significant actions is retained so that the workspace owner keeps an accurate trail and so that a closure can be accounted for. Where possible these are de-identified.
• Anything a third party holds independently — a payment taken through Stripe, for example, remains on their record of the transaction.

6. How long it takes

Access ends as soon as the request is verified. The data itself is removed within 30 days, and backup copies are overwritten on their own cycle and fully cleared within 90 days of the request. You will receive confirmation by email once it is done.

Anything we retain is kept only for as long as the relevant legal or contractual obligation requires, then deleted on our normal retention schedule.

7. Changed your mind

Nothing is erased on the day of the request, so for the first 30 days a request can still be cancelled — write to info@aidraftsman.ai from the same address and ask us to stop it. After that it has been carried out and cannot be undone.

Two things do not come back with a reopened workspace, deliberately: the API keys revoked at closure stay revoked, and the cancelled subscription has to be taken out again. Both are yours to re-create — we will not quietly reinstate a live credential or start charging you again on your behalf.

8. Questions about your data

Email info@aidraftsman.ai and we will respond within five working days. If you are in the UK or the EEA you also have the right to lodge a complaint with your data protection authority — in the UK, the Information Commissioner's Office.